Service
Support That Reaches Your Factory Floor
A machine is only as good as the support behind it. Here is exactly what we commit to.
What's included
| Item | Commitment |
|---|---|
| Installation | Not included. The buyer covers the visa, round-trip international air travel, insurance, transportation, and accommodation at the installation site. |
| Installation labour | We do not charge labour for the first 20 days. If buyer-caused delays extend installation beyond 20 days, we charge USD 150 per day from day 21 until installation is complete. |
| Warranty | Limited to 12 months after installation; wear parts excluded. |
| Remote diagnosis | Video support over WhatsApp. |
The final service scope is confirmed in the quotation and contract.
Warranty and installation terms
Warranty: limited to 12 months after installation. Wear parts are excluded.
Installation is not included. The buyer covers the visa, round-trip international air travel, insurance, transportation, and accommodation at the installation site. We do not charge labour for the first 20 days. If buyer-caused delays extend installation beyond 20 days, we charge USD 150 per day from day 21 until installation is complete.
Extended warranty
Extended warranty and paid service options can be discussed for your project.
Common questions about service
How is installation arranged?
Installation is not included in the equipment price. The buyer covers the visa, round-trip international air travel, insurance, transportation, and accommodation at the installation site. We do not charge labour for the first 20 days. Buyer-caused delays beyond 20 days are charged at USD 150 per day from day 21 until installation is complete.
Ask us a service question
If service capability is what is holding up your decision, ask directly. We would rather answer it now than lose the order later.